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Mister Workflow — progress in projects

Build Better Systems

From the outside in.

Many improvement projects start with the software. I start with the reality of your organisation. Only once that's clear do we design systems that support the work.

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What is a system?

More than software.

By a system I mean the connected whole of people, processes, knowledge and technology your organisation uses to do its work.

When one of those four is out of line, you notice it everywhere: in delayed handovers, in duplicate work, in tools nobody uses. A better system makes them reinforce each other.

The route

Four phases, one goal.

  1. 1

    Understand

    I start with your organisation: goals, clients, people, work and bottlenecks. I talk to the people doing the work and see how it runs in practice.

    DeliversA shared picture of what's going on.

  2. 2

    Design

    Together we decide how the work can be organised better: roles, handovers, agreements and information. Only then do we look at which tools fit.

    DeliversA design your team understands and supports.

  3. 3

    Build

    I set up the processes and supporting tools, for example in ClickUp and Make. Step by step, so the team can contribute and adjust.

    DeliversA working setup.

  4. 4

    Use and improve

    A system only works when people use it. I help the team work with it and we keep improving based on experience.

    DeliversA way of working that sticks.

The Deep Dive framework

Six lenses to understand. Twelve subjects to dive deeper.

Six ways of looking help me understand an organisation from every angle. It's a tool for diagnosis and conversation, not a fixed programme: together we choose the lenses and subjects that matter to you.

  • 1Systems Thinking

    How does everything fit together? I look at direction, structure and the way teams influence each other.

    Subjects: Strategy · Organizational Design

    For example: Two departments work towards conflicting goals, so projects keep getting stuck.

  • 2Human-Centered Thinking

    Does it work for the people who have to use it, and are they getting better at it over time?

    Subjects: Adoption & Change · Learning & Development

    For example: A new system is ready, but the team still prefers email and Excel.

  • 3Value Thinking

    Where is value created for the client, and where is time lost?

    Subjects: Business Design · Service Design

    For example: A quote passes through five people, while only two actually add anything.

  • 4Work-Centered Thinking

    How does work flow day to day? Who does what, when, and based on which agreements?

    Subjects: Process Design · Work Management

    For example: After the sale, nobody knows exactly who onboards the client.

  • 5Knowledge-Centered Thinking

    Can people find knowledge, and are decisions based on what the organisation knows?

    Subjects: Decision Making · Knowledge Management

    For example: All the exceptions live in the head of one experienced colleague.

  • 6Technology-Centered Thinking

    Do your tools support the work, or do you work around your tools?

    Subjects: Information Systems · AI & Automation

    For example: The same client data is entered by hand into three systems.

How a Deep Dive works

Where does work get stuck in your organisation?

Tell me in a 20-minute Discovery Call. We'll explore what's going on and whether I can help. No strings attached.

Book a Discovery Call